WHERE DO YOU SOURCE YOUR FABRIC?
Our fabric is sourced from producers in the African continent. Our aim is to find and provide fabric that is made in African countries.
WHAT IS THE FABRIC MADE OF?/ HOW DO I CARE FOR MY FABRIC?
Have a quick overview of the fabrics we stock here.
DO YOU OFFER WHOLESALE PRICING?
We do not currently offer wholesale purchasing.
DO YOU SEND OUT SAMPLES?
Yes we do. You can order up to 5 small swatches for £2 plus postage. Click sample swatches for further details.
SOMETHING IS OUT OF STOCK, HOW DO I ORDER IT?
If there is an item you would like that is currently not available, you can click on the ‘Join waitlist’ on the product page. You will be notified when it comes back in stock. Alternatively, do send us an email and we can add you to the waitlist of any products you would like.
DO YOU HAVE A BRICKS AND MORTAR STORE?
We are currently an online store but we do participate in a few selling events over the course of the year where we sell our fabrics in person. If you would like to touch and see the fabric in person, do join our mailing list or check out events page for information on our next shows.
SHIPPING & DELIVERY
HOW ARE ORDERS SHIPPED?
All orders are shipped from the UK and the cost of your order is calculated automatically based on the total weight of your order. Simply add items to the shopping basket and the delivery options and costs will be displayed.
WITHIN THE UK:
- STANDARD SHIPPING: Standard shipping is via Royal Mail and delivery is within 2-3 working days. Orders are shipped within two working days of receipt of order.
- NEXT DAY DELIVERY: Within the UK, Next Day Delivery is available through DHL and Royal Mail and orders received before noon on a weekday will be delivered the next working day. Orders received over the weekend will be sent out on Mondays. Orders received on a bank holiday will be sent out on the next working day. Kindly provide a telephone number if you choose the Next Day Delivery option.
INTERNATIONAL: All international orders are sent by Royal Mail or DHL depending on the size of your order. Shipping takes between 3 to 7 working days to most destinations but may be longer during busy periods like Christmas, Bank Holiday and so on. Your patience is very much appreciated. Kindly note that you are responsible for paying any import duties and taxes that might be incurred in your country once the order arrives.
EXPRESS/PRIORITY SHIPPING: Your package will be sent via DHL and orders received before noon (BST- British Summer Time) on a weekday, will be dispatched on the same day. Your package will arrive within 3 working days for most international destinations. If you need fast delivery and an express option is not displayed at checkout, kindly contact us for a quote.
Kindly provide a telephone number if you choose Express or Next Day Delivery option.
WHAT ARE YOUR SHIPPING COSTS?
WITHIN THE UK: There is a flat fee of £5.00 for all orders.
INTERNATIONALLY: We ship world-wide to most destinations so simply select your country at checkout and shipping costs will be calculated automatically based on the total weight of your order. Please be advised that you are responsible for paying any import duty that might be incurred in your country
DO YOU SHIP INTERNATIONALLY?
We most certainly do! We do ship worldwide but if you do not see you country on the shipping list do get in touch.
CUSTOMS & DUTIES: All orders are shipped from the U.K. Please be advised that the recipient is responsible for paying any import duties and taxes that might be incurred in their country once the order arrives. Unfortunately, we have no control over these charges as customs policies and subsequent charges vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.
EU COUNTRIES: If you are based in the EU, you will be charged VAT at checkout for all orders under €150, so you should not need to pay any additional taxes at the point of delivery. If your order exceeds €150, you will not be charged VAT on the Website and you will be charged at the point of delivery by the courier company.
HOW LONG DOES DELIVERY TAKE?
Below is a guide to how long it will take to receive your order. Kindly note that this is just a guide and it may take longer than stated. Also note that during the busy holiday months, November and December especially, shipping may take a little longer.
UK- 1 to 2 working days
Europe- 3 to 7 working days
Australia and New Zealand- 7 to 12 working days
USA and Canada- 5 to 10 working days
Asia- 7 to 10 working days
HOW SECURE IS YOUR STORE?
Our store uses PayPal and Stripe for payments. Your confidential information is automatically encrypted in transit from your computer to their servers using the Secure Sockets Layer protocol (SSL).
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, Discover payments all through PayPal or Stripe. If you would like to use another form of payment, kindly send us an email.
DO I NEED A PAYPAL ACCOUNT TO MAKE A PAYMENT?
No, you are not required to have a PayPal account to purchase from our site. Although if you already have a PayPal account you may use it. You can also pay using your Credit or Debit card.
”I WOULD LIKE TO RETURN OR EXCHANGE SOMETHING, HOW DO I GO ABOUT THAT?”
If you are unsatisfied with your purchase, you may return it to us for a refund or exchange only if the fabric is defective or damaged. As the fabric is cut to your desired length, this is considered to be a customised item and can only be returned at our discretion.
To qualify for a refund you must inform us by email of your wish to return or exchange within 14 days of receipt of your items. The items must be returned in original condition with all tags and packaging intact and items in a saleable condition. We also do not accept returns on fabric that has been cut and/or washed. It is your responsibility to pay for the order to be returned and obtain a certificate of posting.
Please ensure that the delivery address provided is accurate and complete. If an incorrect address is provided, we will not issue a refund.
Kindly note that we do not accept returns on Sewing Patterns.